Frequently Asked Questions
Here's a collection of answers to questions we get asked from time to time. If you've got a question that's not answered here, please do get in touch - there's no question too stupid!
Contact us today, or speak to us via the ‘live chat’ function on our website. We make sure any telephone communication is dealt with to the customer’s satisfaction within 24 hours. Quotations are carried out within a timescale to suit you, and can be supplied the same afternoon by e-mail with a hard copy by post by the next working day.
Cleankill Pest Control carries out pest control in London and across the South East of England from our offices in Croydon and Seaford. We predominantly work in Surrey, Kent, Sussex and Greater London, but do work further afield. For more information on the areas covered, click here.
Yes, we work for both domestic customers and commercial customers. colleges and the NHS. The majority of our work is with commercial customers.
We work alongside facilities managers, property managers, estate managers and landlords who appreciate our fast, efficient, honest and flexible approach. We have contracts with private customers, public sector customers, such as schools and the NHS, and charities. Whether you own a small restaurant or run a multi-site operation, we can tailor our service to your needs. For more information on Commercial Pest Control, click here.
Most of our vehicles have the Cleankill logo. If you are concerned about this, please tell our staff when you book your appointment.
In most cases, prevention is the best course for ensuring a long-term pest free environment. Cleankill Pest Control will always advise on prevention rather than eradication.
Pests such a pigeons and rats may require different initial approaches, but our aim is always for your property to remain pest free in the long term and, for this, prevention is always the best course of action.
Under the Wildlife and Countryside Act it is an offence to kill, injure or interfere with wild birds so you should always seek professional advice on prevention.
Pest infestation can occur unexpectedly. With preventative treatment your business will be better equipped to cope with pest infestation, if and when it happens, by preventing pests from becoming established. With a risk of closure and heavy fines if you have a pest problem in a catering establishment, a pest prevention contract is a very worthwhile investment.
Every industry is governed by its own set of health, safety and hygiene legislation. Cleankill helps companies of all types and sizes to comply with the regulations that may affect them. These include:
• Prevention of Damage by Pests Act
• Health and Safety at Work Act
• Control of Pesticides Regulations
• Control of Substances Hazardous to Health Regulations
• Food Safety Act
• Food Safety (General Food Hygiene) Regulations
• Protection of Animals Act
For more information on Commercial Pest Control, click here.
We have over 20 years of experience working in the commercial sector, providing commercial pest control services in London, Surrey, Sussex, Kent, Hampshire, Buckinghamshire, Hertfordshire and further afield. For more information on Commercial Pest Control, click here.
Each pest problem has its own unique set of circumstances and each requires its own solution. Look at our individual pest pages for advice on each different situation. Or, contact Cleankill Environmental Services today, for free, no obligation, advice.
Calls can be prioritised once we have spoken with you and have all the details about your problem. We always try to respond to urgent requests for treatment as soon as possible, either the same day or, at least, within 24 hours.
Cleankill Pest Control has the accreditations you should expect from your pest control supplier including being members of the PICS supplier scheme (Contractor ID 57321), ISO9001 and 14001, Exor, CHAS, Construction Line, Achilles UVDB and Contractor Plus, SAFEcontractor and Altius Assured Vendor. As an Investor in People with a Gold accreditation, all Cleankill’s staff are highly trained and offer an exceptionally fast and efficient level of service. The company is also proud to be a member of the British Pest Control Association.
We can offer advice and help with a wide range of pests commonly found in the London, Surrey, Kent and Sussex area. For a comprehensive guide to dealing with everything from Ants to Wasps and to Pigeons and Parakeets, please look at out our ‘Pests’ section.
Cleankill Pest Control is the first pest control company in England to achieve a Gold Investors in People accreditation. We are extremely proud of this award which reflects the success of our company’s staff training ethos. For the customer, this means highly trained, motivated pest controllers from a company capable of dealing with any pest problem.
Yes, Cleankill has all the insurance protection you would expect a professional company to hold. This includes employers’ liability up to £10 million and public liability insurance up to £10 million. This means we are fully covered in the unlikely event that something goes wrong on your premises or at your home. Click here for more information.
We use as few chemicals as possible and do our best to prevent infestations occurring in the first place. Most importantly, our staff will never over-treat or carry out a treatment unless it is absolutely necessary. Click here to see our commitment to the environment.